Refunds Policy

Subscriptions to trademagic are billed by Alien Media Pty Ltd (ABN 38 634 304 840) through our third-party payment processor (currently Stripe). This policy explains cancellations and refunds and should be read together with our Terms of Service.

Billing and renewal

Subscriptions are billed in advance and renew automatically each billing period until you cancel. Each renewal is charged to the payment method on file.

Cancelling

You can cancel at any time from the Billing page. Cancellation stops future renewals; your access continues until the end of the billing period you have already paid for. We do not charge a cancellation fee.

Refunds

Fees already paid are non-refundable. In particular, we do not give refunds or credits:

• for change of mind;
• for partial or unused billing periods (no pro-rata refunds); or
• because signals, alerts, or trades did not produce a particular financial result.

This is because the service gives you access to live information for the period you pay for, and that value is delivered as the period runs.

Your rights under the Australian Consumer Law

Nothing in this policy excludes or limits any guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot be excluded. If a service we supply fails to meet a consumer guarantee, you may be entitled to a remedy — which, depending on the type of failure, can include a refund. If you think this applies to you, contact us and we will work with you to put it right.

Failed payments

If a renewal payment fails, we may suspend access until payment is resolved. You can update your payment method on the Billing page.

Contact

For billing questions or to raise a consumer-law issue, contact Alien Media Pty Ltd through our Contact page.